Rick Smith’s Achievement at Securus Technologies

Different schools of thought argue that good leaders are born while others argue that good leaders are made. I support the argument that good leaders are made. You have to learn good leadership skills and how to implement them, if you are to be regarded as a good leader. A good example of a self-made leader is Rick Smith. Rick Smith is the CEO and chairman of Securus. He joined the company in the year 2008, instantly becoming the CEO and a member of the board of directors. The following year he was promoted to be chairperson of the board.

Since Rick Smith joined Securus Technologies, the company has significantly grown. It is now considered among the top technology providers to the correctional industry. In the past few years, Rick Smith has overseen the construction of a stately customer service center. The call center employs hundreds of employees ensuring that clients don’t have to wait too long on call.

Rick Smith also has seen Securus get BBB Accreditation. He drove the company into being given an A+ grade. This means that under his leadership, the company has grown to be one of the most trusted. Also, Rick Smith has gotten the company diligently and professionally handling customer complaints. This is all due to the innovative policies and strategies that have been implemented by this industry leader. Read more articles at Fox34.com

Securus is today at a place where they are able to produce a new technology solution product, after a fortnight. Rick Smith sees to it that the technology products improve security in some sort of way. From the company reviews, you can see that the company has indeed played a great role in finding evidence for crimes. As such, they are recognized for solving and deterring crimes.

Prior to joining Securus Technologies, Rick Smith worked at Eschelon Telecom Inc. He had been with the company for a period of nine years. He was employed by the company in the year 1998. He was the Chief Financial Officer of the company from that year on to the year 2000.His hard worked saw him get a promotion, becoming the President of the company from the year 2000 to the year 2003. In just 5 years into his tenure, he was again promoted to the CEO of the company.

Before joining Eschelon Telecom, Rick Smith worked at Gobal Crossing. Global Crossing was in the past known as Frontier Group. He was with the company for a period of 26years. He served in a number of positions including CIO, Director of Business Development, VP of Midwest Telephone Operations and President of IT. In his last year at the company, he was promoted to be the executive VP of Financial Management. Check this article at Bloomberg.com to know more about Rick Smith.

Securus Shames GTL in Bid to Restore Integrity in the Industry

If you have been using GTL services and was unamused by their high service costs and low value, you probably know why, thanks to the press release that was recently made by Securus, highlighting their integrity breach. Securus boss, Richard Smith made a statement that would see the public learn exactly why they were losing so much money, working with GTL. With the statement, Securus hopes that they can bend GTL to stop taking advantage of clients, and in so doing try to mend the industry’s reputation.

They have shown stewardship in this area by getting instilling and following policies that saw them receive an A+ from BBB accreditation. Having, invested heavily in maintaining a high level of integrity, one can only understand why the illegal techniques of GTL disgusted Securus.

Securus swore that this was only a tip on the iceberg. They threatened to expose much more if GTL did not take this release seriously and change. You see, the thing about integrity breach is that, it does not only affect the customers negatively. It also a negative connotation on the industry as a whole. Meaning, the whole industry suffers for the wrong of only a few players.

Securus Technologies Information

Securus technologies is among the leading technology companies in North America, providing technological solutions to 48 states, over 1200 inmates and in over 3400 correctional facilities. The company has its headquarters in Dallas, Texas. But, their services are not only limited to the area.

Securus Video Visitation – Homework from Securus Technologies on Vimeo.